Privacy Policy

Effective Date: July 25, 2025
Last Updated: July 25, 2025

By Hand & Flame, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We may collect and process the following types of personal information:

Contact Information: Name, email address, phone number, shipping and billing address.
Payment Information: Credit/debit card details or other payment data (processed securely via third-party payment processors).
Account Information: Login credentials, preferences, and purchase history.
Technical Data: IP address, browser type, device information, operating system, and usage data through cookies and analytics tools.
Communications: Emails, messages, and other correspondence you send to us.

2. How We Use Your Information

We use your information to:

Fulfill and manage orders, payments, and deliveries.
Provide customer support and respond to inquiries.
Send updates, newsletters, and promotional materials (with your consent).
Improve our website, products, and services.
Comply with legal obligations and enforce our terms and policies.

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

Service Providers: Payment processors, shipping carriers, email marketing platforms, and website hosting services.
Legal Authorities: If required by law or to protect our rights and safety.
Business Transfers: In the event of a merger, acquisition, or asset sale.

All third-party services are required to maintain the confidentiality and security of your data.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enhance user experience.
Analyze website traffic and usage.
Remember preferences and settings.

You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have the following rights:

Access to your personal data.
Correction of inaccurate or incomplete data.
Deletion of your data ("right to be forgotten").
Restriction or objection to processing.
Data portability.

To exercise these rights, please contact us at: Byhandandflame@gmail.com

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we learn that we have collected such data, we will delete it promptly.

8. International Data Transfers

If you are accessing our services from outside the United States, please be aware that your data may be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your jurisdiction.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
By Hand & Flame, LLC
Email: Byhandandflame@gmail.com

11. Etsy Purchases

If you purchase our products through Etsy, please note that your data is also subject to Etsy’s Privacy Policy. We encourage you to review their policy here https://www.etsy.com/legal/privacy/?ref=ftr.