Refund Policy
Effective Date: July 25, 2025
Last Updated: July 25, 2025
At By Hand & Flame, LLC, we take great care in handcrafting and curating every item we send out. However, we understand that sometimes things go wrong in transit. This policy outlines the conditions under which refunds may be requested and issued. Please read carefully before submitting a refund request.
Eligibility for Refunds
Refunds may be issued under the following conditions:
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Damaged Packages: If your order arrives visibly damaged or broken, you may request a refund within 3 business days of delivery. Please include clear photographs of the item and packaging.
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Lost Packages: If your package has not arrived 7 business days after the expected delivery date, we will open an investigation with the carrier and process a refund or reshipment if confirmed lost.
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Defective Items: If a product is defective or unusable due to an issue in materials or craftsmanship, you may request a refund within 5 business days of receiving your order.
Refunds are not guaranteed and are subject to approval. All eligible refunds will be issued to the original payment method once the request is reviewed and accepted.
Refund Conditions & Exclusions
Refunds will not be issued in the following cases:
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Orders delivered to incorrect addresses due to customer error
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Items that have been opened, used, or altered
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Requests made outside the allowed timeframes
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Disliking the scent, color, or energy of a metaphysical item (as these are personal and subjective)
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Custom spell kits, deity altars, or mystery bundles (unless damaged or lost in transit)
We do not issue partial refunds for bundles or kits with personalization unless the issue directly relates to a damaged or missing component.
How to Request a Refund
To begin the refund process:
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Fill out the Refund Request Form located directly below this policy.
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Include your Order Number, reason for the request, and any supporting photos or documentation.
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We will respond to your request within 3–5 business days and notify you of the decision or next steps.
If your refund is approved, the amount will be returned to your original payment method within 5–10 business days, depending on your bank’s processing time.
If you have any questions about this policy or need assistance with your order, please reach out to us at:
Email: Byhandandflame@gmail.com
Thank you for your understanding and for supporting our small, intentional business.
Refund
Request
We want you to love what you receive. If something arrived damaged, defective, or didn’t make it to you, please fill out the form below. We’ll review each request with care and do our best to make it right, within the guidelines of our Refund Policy and Terms & Conditions.